Terms and conditions

  1. Online store administrator information

    The website www.sophielashes.ro is administered by Sophie Lashes Trading SRL with headquarters in the town of Pitesti, Burebista str. no. 5, Bl. H4, Sc. A, Ap. 25, Argeș county, Romania, registered at the Commercial Registry Office under no. J3/1714/2018, Fiscal Identification Code 39816510, Tel. 0735852190, email. contact@sophielashes.ro.
    2. TCGV acceptance
    The administrator offers you access to the online store and its use, subject to your acceptance of these terms and conditions. By accessing, using, obtaining or purchasing any product, content, data, materials, information or services through our online store, you agree to abide by these Terms and Conditions. The administrator reserves the right to complete or modify any information in the virtual store without prior notice to the website users.
    3. Copyright
    - The Visitor/Buyer understands the intellectual property right and will not download/use the content of the Sophie Lashes online store, images, descriptions, graphic elements, without the written consent of the administrator as it represents the property of the administrator, being protected by the copyright law and the laws relating to intellectual and industrial property.
    4. Perfection of the distance contract, validity
    - With the launch of the order on the Sophie Lashes online store, the buyer accepts the communication by e-mail or telephone through which the administrator carries out his activity.
    - This remote contract comes into force when the order is confirmed by the administrator. Confirmation is done verbally (by phone) or electronically (e-mail).
    TCGV of the Sophielashes online store form the basis of the contract thus completed.
    - The Administrator does not in any way consider an unconfirmed order as having the value of a Contract.
    -The buyer becomes the owner of the goods after confirming the payment, in the case of payment by PO or card, respectively after making the payment and signing the transport documents in the case of delivery by courier with cash on delivery payment.
    5. Prices, payment methods, invoicing
    -Prices are displayed on the page dedicated to each product, include VAT and do not include delivery costs unless this aspect is expressly specified or offered as a bonus for large orders. If the price is not displayed, you will have the opportunity to ask for an offer and an operator will communicate the price as soon as possible.
    -The price of the ordered product is the one displayed on the date of placing the order.
    -The price printed on the invoice is the same as the one sent by the operators when confirming the order.
    -The price of the products in the Sophielashes online store may be different from that in physical stores.
    Payment methods are available on the checkout page.
    - Based on the information held by Sophielashes and that provided by the buyer, an invoice will be issued for the delivered goods. At the same time, the package will be accompanied by the documentation required by law for the product/products ordered, as the case may be: certificate/declaration of conformity, warranty certificate, instructions for use, etc.
    6. Stocks
    The products are available in stock. However, the administrator cannot guarantee the availability of the posted products. Customers are correctly informed, according to the terms and conditions, of the availability of the ordered products before the delivery is confirmed. Rarely, communication errors may occur in this regard.
    7. Warranties
    SC. Sophie Lashes Trading SRL. guarantees that the delivered products are original, sealed (in the form in which they come from the partners) and accompanied by the tax invoice, the receipt (issued by the administrator or the courier company) and, as the case may be, the warranty certificate (for products that require a warranty). We declare on our own responsibility according to the provisions of art. 5 of GD no. 1022/2002 regarding the regime of products that may endanger life and health, work safety and environmental protection that the delivered products do not endanger life, health, work safety, do not have a negative impact on the environment and are in accordance with : EC Directives 67/549/CEE and 1999/45/EC (under conditions of compliance with handling, transport and storage according to the Technical Data Sheets and the Safety Data Sheets issued by the supplier and located in the original at the company headquarters and on the website www.sophielashes. ro in respect of the products in question.
    The quality of the sold products is guaranteed for the period indicated on the packaging, subject to compliance with the storage and transport prescriptions.
    For any complaint or notification, please contact us at the email address contact@Sophielashes.ro .
    8. Information regarding the exercise of the right of withdrawal
    These provisions are supplemented by law 365/2002 on electronic commerce, republished and amended, and GEO 34/2014 on consumer rights in contracts concluded with professionals.

    Return policy

    According to GEO 34/2014, you have the right to withdraw from this contract, without specifying the reasons and without incurring penalties within 14 days. The withdrawal period expires after 14 days starting from the day on which you or a third party, other than the carrier, indicated by you, takes physical possession of the products.

    To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post, fax or e-mail. Our data is: SC. Sophie Lashes Trading SRL, Str. Burebista no 5, Bl. H4, Sc. A, Ap. 25 E-mail: contact @Sophielashes.ro ,
    Phone: 0735852130
    For this purpose, you can use the attached withdrawal template, but its use is not mandatory.
    In order to comply with the withdrawal deadline, it is enough to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

    Consequences of Withdrawal

    If you withdraw, we will refund any amount we have received from you, including delivery costs, except for any additional costs caused by the fact that you have chosen a delivery method other than the cheapest standard delivery method offered by us, without delay unjustified and, in any case, no later than 14 days from the date on which we are informed about your decision to withdraw from this contract. The additional costs represent any costs (transportation, delivery, reduction of the value of the products resulting from manipulations, other than those necessary to determine the nature of the qualities and functionality of the products, postal fees or of any other nature) to be borne by the consumer when exercising the right withdrawal. The costs related to the courier service are not refundable. We will make this refund using the same payment method as used for the original transaction, unless you have expressly agreed to another method of reimbursement; in any case, you will not be charged any fees as a result of such refund. We may delay the refund until the date we receive the products back or until you have provided us with proof that you have sent the products back, whichever is the earliest.
    If you have received products in connection with the contract, send the products or hand them directly to any of the locations displayed on the Contact page of the website www.sophielashes.ro, without undue delay and, in any case, during of a maximum of 14 days from the date on which you notified us of the withdrawal. The term is respected if the products are sent back before the expiration of the 14-day period.

    The conditions of the right of withdrawal apply only to natural person consumers, defined in art. 2, point 1 of GEO 34/2014.
    You will have to bear the direct cost of returning the products. The consumer is responsible for the integrity of the product until it comes into the store's possession. The approximate cost is estimated at a maximum of 10 lei/kg.
    You are responsible for diminishing the value of the products resulting from manipulations other than those necessary to determine the nature, qualities and function of the products.
    At the request and with the consent of the consumer, Sophie Lashes Trading SRL can recommend to the buyer the purchase of another product of a quality and at a price equivalent to those requested in the first order. The initial order will be canceled on the date of confirmation of the order of the product/products that replace the original product.

    If you are thinking of returning the product, do not use it! You may not use the products you received until you have made a decision to cancel the sales contract. The right of withdrawal exists to allow you to examine the product as you would in a store, not to give you 14 days of free use.

    Products that:
    · were the subject of a special order
    · were distinctly personalized at the consumer's request
    · were made according to the consumer's specifications (eg: tinting the product in the color desired by the customer)
    · shows traces of impact, damage, wear
    · they have been unsealed and no longer have the original packaging intact, with all the accessories and the label intact.
    · are put by any means in a condition unsuitable for resale
    For products picked up by the buyer directly from the store, since the buyer has the opportunity to check the product directly, the return conditions provided in this section do not apply.

    Sophie Lashes Trading SRL will bear the return costs if it is attributable to it. (The products received do not correspond to the order, they are different from those requested by sending it).

    For other information related to the return of products, please contact us via the contact form or at the contact email address @Sophielashes.ro .

    Withdrawal form template

    This form is sent back completed only if you want to withdraw from the contract.
    - To SC. Sophie Lashes Trading SRL, Str. Burebista no 5, Bl. H4, Sc. A, Apt. 25, E-mail: contact @Sophielashes.ro ,
    Phone: 0735852190.
    - I hereby inform you about my/our withdrawal from the contract regarding the online sale of the following products: ________________________
    Ordered on __________/ received on ____________
    No. Invoice __________
    - Name of the consumer(s)
    - Address of the consumer(s)
    - Signature of the consumer(s) (only if this form is served on paper)
    - Date
    9. Work schedule, deliveries, deadlines

    -An order can be placed at any time, but the processing period is from Monday to Friday between 8am and 4pm, excluding public holidays.
    - The products available in the online store can be delivered by fast courier.
    - The delivery time for products is 48-72 hours from the moment of delivery confirmation.
    - Physical deliveries are made door to door, by fast courier, an outsourced service, therefore independent of the administrator. There may be delays compared to the delivery deadline established at the time of order confirmation; in this case, the administrator does not assume any responsibility on behalf of the courier companies.
    - The administrator assumes responsibility for the delivery of the products ordered by the buyer. The risk of the loss of the good is transferred to the buyer at the moment of the actual delivery of the good.

    10. Buyer's Obligations

    - to provide real, correct and current information about his entity when it is requested, otherwise there is the possibility of refusing orders;
    - to accept the solution of any problems within 30 days from the date of their notification through an email addressed to the administrator;
    - to accept the TERMS AND CONDITIONS of the administrator once the orders are launched and to pay the counter value of the goods through the methods made available, at the time of sending the order.

    11. Obligations of the seller

    - to provide users with free professional information about its products and services. The content published in the virtual store is indicative. The characteristics of the products and their related technical documentation displayed on the site are made available by the manufacturers and suppliers. Product images are shown for presentation purposes. Depending on the batch in which they were manufactured, the actual appearance of the product may differ.
    - to contact customers to confirm orders, by e-mail or telephone;
    - to deliver the products in no more than 30 days from the delivery confirmation, if they are in stock;
    - to use the personal data collected from customers/users in accordance with the ``Confidentiality'' section, an integral part of the TERMS AND CONDITIONS.

    12. GDPR Privacy Policy and Cookies Policy
    SC Sophie Lashes Trading SRL is a personal data operator registered with the General Register of the National Personal Data Supervision Agency under no. 0023725.
    According to EU Regulation 2016/679 - GDPR General Data Protection Regulation (previously according to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented and of Law no. 506 /2004 regarding the processing of personal data and the protection of private life in the electronic communications sector) SC. Sophie Lashes Trading SRL, based in Cluj-Napoca, Str. Tractor drivers no. 2, 400401, Cluj, Romania, E-mail: contact@Sophielashes.ro, Phone: 0264 417 075, registered at the Trade Registry Office under no. J12/3410/1991, Ro226874, by proxy Pașcalău Patricia Cezara, employee of SC Sophie Lashes Trading SRL has the obligation to manage in safe conditions and only for the specified purposes, the personal data you provide us about you, a member of your family or another person.

    What categories of data do we process?

    We generally collect your personal data directly from you, so you have control over the type of information you give us. The data that will be saved in the SC Sophie Lashes Trading SRL database are: name, surname, email address, phone number, address and other data for invoicing only if they are offered voluntarily. The refusal to provide them determines the impossibility of processing the orders sent online to the Sophielashes virtual store.

    Purpose of processing

    The purpose of data collection is: providing services for your benefit (concluding contracts, invoicing purchased products, honoring orders, solving any problems regarding purchased products) advertising, marketing, advertising (to keep you informed about the best offers for the products/services you are interested in. In this regard, we may send you any type of message such as: e-mail/SMS/telephone containing general and thematic information, information on similar or complementary products to those you have purchased, information about the offers you have shown interest in purchasing, as well as other commercial communications) electronic communications.

    Opting for the subscription to the newsletter and the voluntary participation in various contests/promotions/advertising lotteries implies the users' acceptance that their personal data will be kept and processed by the company Sophie Lashes Trading SRL.

    The website www.sophielashes.ro uses Google Remarketing and Google AdWords, thus collecting cookies. Cookies are text files, controlled by the Internet browser, which in the standard version is set to accept them. When accessing the Sophielashes online store, it will ask the internet browser to store cookies in the PC memory. The information in the cookies generates the retention of certain settings/actions between two distinct sessions, thus increasing the speed of page loading on subsequent visits. There are situations in which the IP address from which the site is accessed or that of the reference site, if applicable, can be retained. Cookies allow the site to provide personalized information and relevant advertisements to the user and will not be sold, sold or rented to a third party. Such ads can be displayed on the websites of the Google Display and Google Search networks. Our partners will not collect personal information such as name, email address, postal address or telephone number. If you do not agree with the use of cookies by Google or our advertising partners, please write us an email at contact@Sophielashes.ro and you will receive the necessary instructions for deactivation. See also the following section on the Cookies Policy.

    You are not obliged to provide the data. Your refusal does not determine any consequence. The recorded information is intended for use by the operator and is not communicated to third parties except for the agreed partners/service providers with whom there is a contract protecting this data received from the buyer under the penalty of the obligation to pay damages. If you do not want to receive information about products, services, events, etc. offered by SC. Sophie Lashes Trading SRL please inform us by email at contact@Sophielashes.ro.
    How long we keep your personal data

    As a general rule, we will store your personal data for as long as is necessary to achieve the purpose for which it was provided or as required by applicable laws. You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it.

    Your rights
    According to GDPR and Law no. 677/2001, you benefit from the right of access, free intervention on the data, the right not to be subject to an individual decision and the right to go to court. At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of the data*. To exercise these rights, you can submit a written, dated and signed request to any work point of SC. Sophie Lashes Trading SRL (see Contact) or online by email at contact@Sophielashes.ro. You also have the right to go to court.
    Your data will not be transferred abroad.

    If some of the data about you is incorrect or you want to change it, please inform us as soon as possible.
    *any person has the right to oppose, for legitimate reasons, the processing of data concerning him. This right of opposition can be excluded for certain processing provided by law (e.g.: processing carried out by financial and tax services, police, justice, social security). Therefore, this mention cannot appear if the processing has a mandatory character;
    *any person also has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.

    We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.

    Cookies policy

    Cookies are small files that the browser downloads when you access the https://www.sophielashes.ro/ website. Your computer automatically recognizes and accepts these files through the browser you use.

    These files can be like "bookmarks" that indicate where you left off the last time you visited the website. They can also be seen as identifiers that announce the website every time you return to https:/www.sophielashes.ro/

    Cookies are not dangerous. The computer stores them in memory, but they cannot access or read information stored in the computer. You can expand or limit the parameters for the use of cookie files from the browser you use to browse the Internet.


    Cookies improve loading speed and browsing experience. For example, they remember your preferences when you browse a website, such as the language in which you want the content to be displayed.

    These files are also used to prepare anonymous statistics that help to understand how visitors generally interact with pimtab.ro pages. For analysis, the website uses the Google Analytics service, which uses cookies. In this case, the files save information about the use of the website, the number of pages displayed, the sources from which the visitors come and the number of visits. The objective is to improve the website so that it offers better services and experiences to visitors.

    Cookies do not require personal information to be used and, in most cases, do not identify the Internet user.


    The duration of storage of a cookie varies according to the objective with which it is placed. Session cookies are used for a single browsing session, are retained only during the visit and are not stored after the user leaves the website. Permanent cookies are used when the user returns to the website.

    You can delete all these categories of cookies, at any time, through the settings of the browser you use for navigation.


    A visit to this website may place cookies for the purposes of:

    Website performance cookies

    Visitor analysis cookies

    Cookies for advertising

    Advertising provider cookies


    This type of cookie remembers the user's preferences on this site, so that it is no longer necessary to set them each time the site is visited.


    video player volume settings

    the video streaming speed with which the browser is compatible


    Each time a user visits this site, the analytics software provided by a third party generates a user analysis cookie. This cookie tells us if you have visited this site before. The browser will tell us if you have this cookie, and if not, we will generate one. It allows the monitoring of unique users who visit us and how often they do so.

    As long as you are not registered on this site, this cookie cannot be used to identify individuals, they are only used for statistical purposes.


    These cookies allow us to find out whether or not you have viewed an online ad, what its type is and how much time has passed since you saw the ad message.

    We also use these cookies to target online advertising. We may also use cookies belonging to a third party, for better targeting of advertising, to show, for example, advertisements about vacations, if the user has recently visited an article on the site about vacations. These cookies are anonymous, they store information about the content viewed, not about the users.

    We also set anonymous cookies through other sites on which we advertise. By receiving them in this way, we can use them to recognize you as a visitor of that site if you later visit our site, we will be able to deliver advertising based on this information.


    You may find advertising on this site belonging to third parties. Some of these parties use their own anonymous cookies to analyze how many people have been exposed to an advertising message, or to see how many people have been exposed to the same advertisement more than once.

    The companies that generate these cookies have their own privacy policies, and this site does not have access to read or write these cookies. Third-party cookies can be used to show you advertising on other sites, based on your browsing on this site.


    On some pages, third parties may set their own anonymous cookies, in order to track the success of an application or to customize an application. Due to the way of use, this site cannot access these cookies, just as third parties cannot access the cookies held by this site.

    For example, when you share an article using the social network button on this site, that social network will record your activity.


    Depending on the browser you use, follow the steps below to determine how you want cookies to be used.


    In the upper-right corner, click on the Chrome > Settings menu.
    Scroll to the bottom of the page, click on "Show advanced settings".
    In the "Privacy" section, click on the "Content settings" button.
    In the "Cookies" section, choose your preferred settings.
    To delete cookies, click on "All cookies and site data..." to see the list of all these files that Chrome has stored on the hard disk. You can delete them individually or all of them directly if you select “Remove All.”


    Click on the menu button and choose "Preferences".
    Select "Privacy" from the side menu.
    From the "History" combo, choose "Use custom settings for history".
    Select "Accept cookies from sites" to allow the use of cookies or deselect to not allow their use.
    To delete cookies, click on "Show Cookies..." and a new window will open, where you can select and delete one or more cookies simultaneously.


    Select the wheel at the top right of the browser, then choose Internet Options.
    Click on the "Privacy" tab and select "Advanced".
    Choose "Accept / Block / Prompt" for "First-party Cookies", as well as for "Third-party Cookies". If you want, you can also check "Always allow session cookies" here. Press OK after making the settings.
    To delete all cookies, choose the "General" tab from "Internet Options" and click on "Delete..." from the "Browsing History" tab. Check "Cookies and Website Data" and click on Delete.

    By using www.sophielashes.ro, you agree to the way we use cookies, in accordance with this "Policy on the use of cookies". If you do not agree, you need to stop cookies, following the instructions above, depending on the browser you are using. Disabling the use of these files may affect your user experience. We reserve the right to make any additions or changes to this "Cookies Policy". Any changes and/or additions will be displayed on www.sophielashes.ro. and will be effective from the time of posting. For more details, we invite you to write to us at contact@Sophielashes.ro
    13. Litigation

    GENERAL TERMS AND CONDITIONS OF SALE (TCGV) are subject to Romanian legislation. In case of litigation, if the amicable solution does not take effect after registering the complaint at the company's headquarters, it will be appealed to the court of the Pitesti Court. Sophielashes is not responsible for damages caused through no fault of its own, for the non-functioning of the online store or for those resulting from the impossibility of accessing the pages of the virtual store (eg: malfunctions in the Internet network). Force majeure exempts the party invoking it from liability.
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