Delivery policy

The delivery of the purchased products/Services to the CLIENT is carried out by means of a fast courier company. The fast courier company/companies process the personal data of the Sophie Lashes CLIENT, exclusively for the provision of transport services for the products purchased by them from the company's website and only in full compliance with this Terms and Conditions document. Also, the potential third-party partners of the fast courier company, mandated with the agreement of Sophie Lashes for the fulfillment of transport services, which process personal data of Sophie Lashes CLIENTS, are required to strictly comply with the Terms and Conditions document and the law regarding safe processing of personal data and company policies in general. Sophie Lashes concludes Personal Data Processing Agreements with partner courier companies. In this sense, the courier company can contact Sophie Lashes Customers through any contractually agreed means of communication (e-mail, telephone, SMS) within the limits and for the purpose provided for in this article. Sophie Lashes has concluded partnerships with courier companies that ensure delivery on the territory of Romania, in the localities where the partner carriers have delivery points.
The delivery will be made on average as quickly as possible and in any case within the legal term provided by law, namely 30 working days from the confirmation of the order by Sophie Lashes. If the product will be delivered after the above-mentioned deadline, Sophie Lashes will inform the CLIENT by e-mail.

All products sold on the Site are delivered exclusively on the territory of Romania.
The delivery costs are generally borne by the CLIENT, they are 18 lei, regardless of the size or number of parcels, with the exception of cases where the delivery costs are borne by Sophie Lashes as part of a promotion or a loyalty campaign or promotion.

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